The questions that matter when you open an account
Most questions we see come down to five things: how you get into your account on a different phone, how bKash and Nagad deposits show up in your wallet, what documents we ask for when you withdraw, how long verification takes, and what to do if a payment doesn't arrive. We built this page to answer each of those in plain terms.
When you send funds through bKash or Nagad, the payment reaches our gateway within seconds and your wallet balance updates as soon as the transaction confirms. Withdrawals trigger a quick identity check — we match your account name to your wallet name, then release the payout. If you switch from your phone to a laptop, your session carries over without asking you
to log in again as long as you stay signed in. The questions below walk through the deposit path, the withdrawal verification step, how two-factor codes work, what to do if you forget your password, and how our support team tracks a missing transaction. Each answer gives you the actual process rather than a general pointer, so you know exactly what happens
at each step.
- bKash
- Nagad
- Rocket